If you did not receive the product within the guaranteed time (60 days not including 2-5 day processing) you can request a refund or a reshipment. 

If you received the wrong item you can request a refund or a reshipment. 

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused, sealed, not damaged, and in its original condition.

At American Pets Shop we have an obsession: to satisfy you!

If you have any problem with your ordered items, you can return them within 14 days.

For that it is very simple: contact us via this address: returns@americanpets.shop

We will send you a full refund upon receipt of your items.

Yes, we allow you to return your order if need be. 

If you received a wrong product or defective product, just let us know, we would send a replacement immediately and cover the shipping cost.

Please note that returns based on sizes could not be accepted as we include sizing charts before the product description to enable make the right sizing choice. You may also contact us before placing your order if you have any doubts about sizes. 

Also, NOTE that final sale products do not meet our return policy.

For information about our refund/returns policy, please contact us via this address: returns@americanpets.shop

-> You wish to cancel or modify your order

We process orders quickly, usually within 2-3 hours. For this reason, you have 6 hours after ordering to send a cancellation or modification email to  returns@americanpets.shop

Beyond this time the objects will have already been shipped …

In this case, you will have to wait for delivery and return the items for a refund (cost of the product).

We can’t guarantee a refund in the following cases:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of American Pets Shop (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of americanpets.shop

Refund requests must be submitted within 14 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

We are not liable for lost or undelivered packages due to wrong addresses.

We no longer accept exchanges based on sizes. This is because all the returned products will be thrown away, and never sold again, to protect other dogs (French Bulldog, Pug and the like are with too vulnerable skin), but we have a better solution for that, email us with your order number if you have any question. We would provide a satisfying solution for you.

Please do not send your purchase back to us unless we authorize you to do so. Else, we may be unable to attend to it.